为什么我手机短信发来的说我本月增值业务费有13元,但我在手机营业厅上退订却显示并无相关订购信息

但是我查看历史账单确实是有增值业务的
2025年04月07日 06:05
有4个网友回答
网友(1):

如是联通号码,建议可以先查询是否有开通的业务,可以通过通过网上营业厅或是手厅,以及客服热线,或是通过当地的联通营业厅均可以查询开通的业务,另外,如发送有短信,也是在在增值业务中体现。

网友(2):

1、移动用户可登录中国移动APP或10086APP的手机营业厅客户端,通过路径“我的”-“已办业务”-“退订”,选择需要取消的业务,根据页面提示信息操作退订。以上路径以办理页面实际显示信息为准。
2、发送短信0000到10086免费查询已开通的相关业务,如需取消,在2小时内回复业务前对应序号即可。
部分业务暂不支持通过以上方式自助办理取消,可拨打10086联系人工客服办理退订,具体以实际情况为准。

网友(3):

要是确实有增值业务费用产生,自己又不知道,最好打人工客服或者到服务大厅了解一下,是什么业务产生的扣费,不能不清不楚的就这样过去,如果不是你操作的,可以直接申诉,要求取消并补偿已扣除的费用

网友(4):

可能属于隐性增值业务,你可以直接打相应营业厅的电话进行退订

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