有5个网友回答
12315投诉是有用的,不是只有3月15号投诉才可以,每天都可以投诉。“12315”是全国工商行政管理机关依托“12315”热线电话,受理消费者申诉举报,调解消费者权益纠纷,查处侵害消费者权 益案件和制售假冒伪劣商品等经济违法行为,监督管理市场和行政执法的一项重要工作。
如果你有证据就打12315电话向消费者权益保护协会投诉。
每个公司有自己的处理流程。首先是苏宁的问题吧。你再跟海尔售后沟通沟通。
海尔确实很垃圾, 我也是这几天买的 海尔高端牌子 卡萨帝冰箱, 因为家里的地方局限性, 看到海尔有这么一个冰箱尺寸比较小, 我就买了,我说明下 在实体店买的, 当天 送货上门, 师傅也没有交代过 说走了后出现任何问题不负责, 第二天我们准备通电的时候 冰箱内部 盒子上面有缺口,这明显属于 质量问题,经过 2个多星期的400 和售后电话沟通, 不同意给我换新,欲哭无泪, 真心觉得做这么大的牌子 服务是这个样, 当时我都破口大骂 一点都不淡定, 看了网友的回复,我觉得我这辈子都不会再买海尔的任何东西。 售后不作为, 一直往后推, 而且说我不属于质量问题,机器不制冷才算质量问题, 试问下你们这么大个厂家, 出厂都没有质检过吗? 相关部门 都是干什么吃的? 最后跟我说 赔450元,了事,因为母亲不喜欢折腾,最后 被拖的妥协了,我只想发泄一下, 海尔真的很垃圾, 大家不要去买, 售后欲哭无泪。 9000元的冰箱 高端牌子, 就这样的服务和售后。 严重谴责。 赔450元,还要我的身份证照片,如果我随后有任何安全问题, 我会维权到底的。
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