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After personnel adjustment, I am responsible for XX market, a lot of things without prompt understanding before, my colleagues and I communicated information also incomplete, so we are ready for the production and when ignored the problem. This is all our mistakes, please allow me to you and your company again to express my sincere apologies.
In order to make up for our mistakes, we do the following solutions to this problem. Also please your company for our mistakes understanding.
Here is our recovery plan:
1. Vibrators system, we will with host accessories to your company with, and our engineers will also in local free for the two main unit vibration system.
2. Clean system, because the pieces for technical reasons, even if delivery pump to your company, we also cannot will this system installation to host in. To compensate, we will refund the money last received accessories. Will 290.00, USD per the next single order when settle accounts minus the corresponding amount. But I must I once again and you explanation: host itself is also can clean pipe, so even if not configuration the cleaning system would not affect the normal work of the host. Because the two host cannot provide clean system, so about these two host after-sales service we will special treatment. Also please your company more understanding.
Another: I have notified the production department in the production of your company, the host next order during the finish this different accessories, please rest assured pre-installed.
I'm very sorry to you and LANZ inconvenience, thank you for your understanding and cooperation.
请问你在外国公司上班吗？

After personnel changes, by the XX I am responsible for the market, a lot of time before things are not understood, my colleagues and I have communicated the information is not complete, so we ignored in the production and stocking of this problem. This is our mistake, allow me once again to you and your company to express my sincere apologies.
To make up for our mistakes, we made the following program to solve this problem. Also your understanding of our mistakes.
Here is our remedy:
1. Vibrator system, we will be sent along with your company host of accessories, and our engineers will be free in the local host for the installation of two vibration systems.
2. Clean the system, because the valve block for technical reasons, even if the pumps shipped to your company, we can not be installed to the host into the system. We will refund to make up for the last parts of the money received, USD 290.00 each. A single order in the next settlement minus the corresponding amount. But I'm with you again, I must note: The host can also clean the pipe itself, so even if you do not configure this cleaning system will not affect the normal operation of the host. Because the two hosts can not provide clean system, so two hosts on this service we will special treatment. Also invited a lot of understanding of your company.
Another: I have informed the production sector, in the production of your next order of these two hosts to complete the process of pre-installed accessories, please rest assured.
I'm sorry to inconvenience you and LANZ, thank you for your understanding and cooperation.