Foreign trade business letter including as below:
1.we have received your letter of complaint on May 24th and are very sorry for the goods were damaged.
2.Indicate the goods are in good condition when departing from the port, the clean bill of lading can certify it. so we guss the damaged goods shall be caused by incorrect load and unload methods when transportation.
3.we suggest you can claim indemnity from the shipping company.
4.we can do our best to assist you to solve this problem
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